Email password not recognised

[lincliff]

I’m trying to access my emails and I get account error no password provided I’ve been to mail account settings and entered the password but no luck. 

[jayach]

What app/client are you using?

[lincliff]

I’m using the mail app on an iPad and also iPhone se .

I can get my emails via Sky .com but not via the app ?

[caesarome · Accepted solution]

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

This is for your iPad and iphone only as you can continue to use your usual password to login to your online Sky email account at Sky.com

[Keefstank]

Hi,

Same issues here.  My sky email seems fine but my wife's, which is on a phone and a tablet comes up with an error prompting to input a password even though there is one which was working fine up until Monday. I have tried to reset through the sky app / website but it's telling me it doesn't recognise the email address? I have tried generating a new 16 digit password by same result. Any ideas?