Code to access email account

[Wendy65]

Can't log in to my email account to access my emails because it needs a code which gets sent to a old mobile number which I no longer have

[Mark39 · Accepted solution]

If you made a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step verification. If you didn't, you'll have to contact Sky and they'll be able to turn off 2 step verification on your behalf. It may take a while, however.

[caesarome]

@Wendy65 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.