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Discussion topic: Can't send and receive emails through Outlook app

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This message was authored by Mark39 This message was authored by: Mark39

Re: Outlook App suddenly stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Toby35 wrote:

Hello

 

We have exactly the same problem. All our Outlook on Android ( dont know for IoS yet) has stopped receiving mails. Anyone heard of a solution ?


Looks like an Outlook issue, so either wait for Microsoft to fix it, or use a different app.

This message was authored by James310 This message was authored by: James310

Sky email not working via outlook

Today my sky email has completely stopped working in any email app.

all app are up to date, is is iOS and have even tried removing the account and adding again but still no joy. The only way I can access my email is through the browser

This message was authored by GD1 This message was authored by: GD1

Re: Sky email not working via outlook

Posted by a Superuser, not a Sky employee. Find out more

@James310   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

 

Please see post marked as answer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky email not working via outlook

Posted by a Superuser, not a Sky employee. Find out more

@James310 wrote:

Today my sky email has completely stopped working in any email app.

all app are up to date, is is iOS and have even tried removing the account and adding again but still no joy. The only way I can access my email is through the browser


Are you using Apple's standard Mail app?

This message was authored by James310 This message was authored by: James310

Re: Sky email not working via outlook

sorry, should have put that I am using outlook. Has always worked without issue

This message was authored by caesarome This message was authored by: caesarome

Re: Sky email not working via outlook

Posted by a Superuser, not a Sky employee. Find out more

There appears to be a fault with it (see the other posts from other members back up this page) so it will have to be Microsoft to fix this has this is happening on other email accounts and not just Sky ones.

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This message was authored by SW1980 This message was authored by: SW1980

Re: Can't send and receive emails through Outlook app

Seems that this morning both devices have email access again. So guess MS fixed whatever it was on the backend

This message was authored by DEL1701 This message was authored by: DEL1701

Re: Can't send and receive emails through Outlook app

Same here, I've done everything as other people have including uninstallingband reinstalling the app but no joy, with me it's Sky email and IOS email 5hats not working. I hope microsoft hurries up and fixes this. I've posted on the microsoft thread as well.

This message was authored by DEL1701 This message was authored by: DEL1701

Re: Can't send and receive emails through Outlook app

I've just managed to log back in so fingers crossed microsoft has resolved the issue now.

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