Can't send and receive emails through Outlook app

[1castlerock]

I haven't been able to send and receive emails through my Outlook app since Wednesday, on my Samsung phone.

I cleared the cache and deleted the data and I'm still having issues.  Does anyone know what else the issue could be? 

Also, I didn't realise that by deleting the data, I would lose everything. 😞   I'm guessing there is no way to recover all my emails?

[kdp99]

Sent myself a couple of emails later yesterday and one just now. Not arriving on several devices. Checked on yahoo web mail and not there or in spam.

[caesarome]

Are you receiving all other emails ok ?

[kdp99]

Yes, sent one to work and my sky email at the same time only the work one arrived

[jayach]

@kdp99 

I think @caesarome meant, are you receiving other emails into your Sky account.

[kdp99]

The two l know are missing never showed up, but others have started to appear in the last hour so perhaps a blockage has cleared

[caesarome]

What is happening when you try to receive your emails, any error messages ?

[Linda1968]

Can't get emails in outlook app - stopped yesterday 

[SW1980]

Pretty much as the subject heading says, my outlook app on my android phone and tablet stopped receiving emails yesterday afternoon. 

• Can send new emails from both devices and person receives them 
• Can send and received via web portal
• Can send and receive via Outlook on PC.

The phone is Samsung S23 ultra, and the tablet is a tab S8+ both with Android version 14, outlook software is up to date with the latest version. And have gone through the various troubleshooting pages (that are rubbish). 

Some of the basic things I've tried, alongside the troubleshooting pages. 

• Restarted phone
• Deleted account from the phone and readded.
• Deleted account from the phone, Clears Data & Caches, readded
• The uninstalled app, clear any data, reboot, reinstalled

Each time the emails I had in my inbox from before come back and I can send new emails, but it's not adding any of the newer emails that I've received. 

It's not asking for any password when re-adding the sky/yahoo details (either normal one or the generated one). 

Just seems really seems strange it was working on both devices and then it suddenly stopped. 

Any help greatly appreciated 

[caesarome · Accepted solution]

@SW1980 

You are the 4th person this afternoon to report this on here so it appears this could be an issue with the app itself I notice somebody here has posted about the same issue on Microsoft's own forum:

https://answers.microsoft.com/en-us/outlook_com/forum/all/i-am-suddenly-unable-to-receive-gmail-emai...

[caesarome]

@Linda1968 

It could be an issue with the app itself which is a Microsoft product as others are posting about it on Microsoft's own forum here:

https://answers.microsoft.com/en-us/outlook_com/forum/all/i-am-suddenly-unable-to-receive-gmail-emai...

[jayach]

Clearing data in the Outlook app, shouldn't affect the emails, they should still be on the server.

Can you see your emails here: https://skyid.sky.com/signin/email

Strangely I haven't had any emails in my Outlook on Android since Wednesday either.

[kdp99]

It's happening again.

[Mackie69]

It has got to be the Outlook App, my three Apple devices all stopped recieving my mails yesterday (23:21).  Normally they all work fine.

I have signed into my mail using the generic Mail App on my phone and this has updated correctly (All mails received today are there).

[Toby35]

Hello

We have exactly the same problem. All our Outlook on Android ( dont know for IoS yet) has stopped receiving mails. Anyone heard of a solution ?