Can’t log on to Sky Mail account

[RobAuchty]

Not resolved. They are useless and I've had to change to another email. Lost everything plus a lot of business

[AndyC63]

Sorry to hear that you've had to do that. I really appreciate your coming back.

[Mark39]

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@AndyC63 wrote:

I am then prompted to call sky on a free phone number. Sky are unable to assist (i dont have an account with them any more only a sky email address) sending to me to Yahoo who say i need to speak to sky, 

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On the basis that they can't verify your identity? I assume this is your Sky Yahoo Mail account, rather,than Yahoo.

[Mark39]

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@RobAuchty wrote:

Not resolved. They are useless and I've had to change to another email. Lost everything plus a lot of business

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Hopefully you've signed up with a business email provider. Any business use is specifically disallowed in the Sky Yahoo Mail terms and conditions you agreed to.

[AndyC63]

Yes it is a SKy/Yahoo email account. I was originally with SKY but things moved over to Yahoo and i was allowed to transfer my sky email address. Personal use, not business. 

[caesarome]

Are you able to access your emails via a app like Outlook or Windows Mail etc  ?

[RobAuchty]

I can read the ones I'd already received but nothing since it all went **bleep** up months ago

[AndyC63]

No i am unable to log in to my email and can't see anything. Haven't been able to since Tuesday just past.

[caesarome]

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@AndyC63 wrote:

No i am unable to log in to my email 

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But can you set up an app instead to access your emails instead of logging into your online account ?

[AndyC63]

unable to do that

[Mark39]

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@AndyC63 wrote:

unable to do that

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Why's that?

[AndyC63]

I really dont know why not. I'm not very technical. just need help to rectify things.