Bank unable to send messages to me

[Eric+the+Bee]

I've been "paperless" with my bank (Nationwide Building Society) for a few years. Recently both my wife and I have received letters from Nationwide advising that they were "unable to contact" us via email and advising that maybe our ISP is blocking them as suspected Spam. I've asked them to provide details of any "bounce" messages in order to identify the problem but they appear unable to do so.

I've checked via the website links to Sky Yahoo email that I haven't got any filters or blocking of my own set up but I was wondering if there is any "global" blocking/filtering going on?

Does anyone else have issues receiving email from Nationwide?

[jayach]

I too bank with Nationwide, and I've no known problems getting emails. Last one was on the 1st October.

[AMStewart]

I am having similar problem with certain companies. I have been advised to contact server as they may be blocked at that point but cannot find a way of doing that. very frustrated. Good luck with your problem

[Eric+the+Bee]

Yes, Nationwide said as much in their letters to me. However, in my case it appears to result from my email going through a 3rd party Web hosting/redirection service which makes the Sky/Yahoo servers think it is spam/phishing and so rejects it.

The easiest solution (for me) would appear to be to give Nationwide my @sky.com email address to remove the forwarding service from the chain. Should work, but rather defeats the idea of using my own domain name.

[jayach]

@Eric+the+Bee 

In that case there must be some configuration error at the forwarding/hosting service.

If you log in to your account there, can you see the emails? If Nationwide don't have your Sky address it must be the forwarding service that is rejecting them, not Sky.

[Eric+the+Bee]

@jayach That was what I thought too. However, having specifically asked that question of them they tell me that the rejection is not being done by them. They do however appear to understand what is going on and it it is they who have explained to me at what point in the chain it is happening (and why). I get the impression they've seen it enough times to know what the issue is.

[jayach]

A suggestion: If you have another email address, and if not log into your Sky email here: https://skyid.sky.com/signin/email and send an email to the address Nationwide have for you. 

See if it gets rejected, and if it does, check the headers, you may be able to work out who rejected it.

[Eric+the+Bee]

@jayach Believe me, I've tried all sorts of tricks & wheezes (including sending myself messages from alternative email addresses) to trigger a bounce message of some sort to see where it's happening, but without success.

[jayach]

Then that leaves the possibility that Nationwide are not sending them to the email address you believe they are.

[jayach]

@Eric+the+Bee 

Out of interest, who are you using for your hosting/forwarding?