Access denied 288

[pollyanna60]

Unable to access sky email from lap top but okay from I pad. Contacted sky more than six times but they can't resolve it.

[Mark39]

The error indicates an issue with your public IP address - probably in the past, and nothing to do with you. Try turning off your broadband router for 30 minutes or so. That should result in your broadband connection being assigned a new public IP address.

[pollyanna60]

Hi Mark

i tried that but still nothing. Wouldn't you think that the technical department would sort it out.

Regards

[Mark39]

Hi @pollyanna60 best to call, then. You might need to give the adviser a hint! Try pointing them towards Sky's help page here: https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix/problems-accessing-sky-yahoo-mail/articl...