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Discussion topic: who can help me to contact the customer centre?

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This message was authored by skear This message was authored by: skear

who can help me to contact the customer centre?

who can help me to contact the customer centre? I am trying to do understand when is my activation date? It is said it is mentionedin the tracker or on the package. In it not on the package I have checked it properly. I can't check tracker because it is already delivered.

 

I am very suprised with this poor service from sky.

 

With Regards

 

xxx

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: who can help me to contact the customer centre?

Posted by a Superuser, not a Sky employee. Find out more

@skear 

 

Your activation date should be in "your orders" in your my sky app or sky.com account

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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skear
Topic Author
This message was authored by skear This message was authored by: skear

Re: who can help me to contact the customer centre?

I hope you are not AA. Where in sky.com I can find?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: who can help me to contact the customer centre?

Posted by a Superuser, not a Sky employee. Find out more

@skear 

 

When you log onto sky.com look in the top right for the image of a head and shoulders if you click on your orders in the drop down menu it should tell you

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
skear
Topic Author
This message was authored by skear This message was authored by: skear

Re: who can help me to contact the customer centre?

skear_0-1668687666895.png

 

I am sedning you the screenshot soe the step you asked me to do.

 

So I received my new broadband hub today. on the box it is mentioned not to install untill the activation date but nowhere on the box or anywhere it is mentioned when is the activation date? Hence I am stuck whether I should install the new hub box?

 

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: who can help me to contact the customer centre?

Posted by a Superuser, not a Sky employee. Find out more

@skear 

 


@skear wrote:

skear_0-1668687666895.png

 

I am sedning you the screenshot soe the step you asked me to do.

 

So I received my new broadband hub today. on the box it is mentioned not to install untill the activation date but nowhere on the box or anywhere it is mentioned when is the activation date? Hence I am stuck whether I should install the new hub box?

 

 


Thats unusual you normally get the hub up until the day before activatation 

 

You would need to call sky on 150 from a  sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by caesarome This message was authored by: caesarome

Re: who can help me to contact the customer centre?

Posted by a Superuser, not a Sky employee. Find out more

@skear 

The latest on your order can be found here:

 

https://www.sky.com/ordertracking

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skear
Topic Author
This message was authored by skear This message was authored by: skear

Re: who can help me to contact the customer centre?

skear_0-1668697369707.png

When clicked on the link you shared it display this message that you can see in the screenshot.

Helpline is so pathethic that no one can be contacted. Sky just want money no service. Anyway you are helping people and for free that means you are great guy hardly fond in this world anymore. I salute you. Such an irony a big organisation like Sky with plenty of money only interested in selling products and no service on other hand a great guy like you helping people. You are great man you are great.

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