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Discussion topic: sky talk shield

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This message was authored by Ivann This message was authored by: Ivann

sky talk shield

I am unable to activate sky talk shield online. I continually get " we are unable to deal with your request "
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

To use talk shield you need to be on a sky voice and broadband connection

 

Could you diav 17070 from your landline if you get a welcome to sky message then you are if not you won't be able to use talk shield

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

I am on Sky broadband and Sky Talk. Is Sky Voice the same as sky Talk?

..

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

Sky talk shield requires that your line is run on skys own network as opposed to bt wholesale . Did you try 17070 to see what welcome message you get?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

I did not get any message when I dialled 17070

This message was authored by Highlinder This message was authored by: Highlinder

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann  So the line is just silent when you dial that number? Where are you in the UK or Ireland?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

Checking back to a previous post you have a dect base phone plugged into the hub and a few others about the house.

 

Are all phones the same make are you getting the fault on the base station on all phones or just the sub station

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

All the phones are the same make Panasonic and I'm getting the same response from all - total silence when I dial 17070

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

Are you able to make and receive calls on all phones now or just the base station?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

I can make and receive calls on all my phones

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

Can you call sky

 

Contact sky on 150 from your landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

To get them to set talk shield up for you or if you wish i can escalate this to sky directly

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

Can you please escalate to Sky, thank you for your help.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: sky talk shield

Posted by a Superuser, not a Sky employee. Find out more

@Ivann 

 

Could you keep an eye out on this forum using a chrome browser

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: sky talk shield

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Ivann  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Ivann
Topic Author
This message was authored by Ivann This message was authored by: Ivann

Re: sky talk shield

I have been in touch with Sky they assure me that sky shield will be a tive in 24 hours. Meanwhile thanks for your help.

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