sky puck connection problems

[Msh14568]

Less than one month after switching broadband, tv and phone to sky i am beginning to think I made a really bad decision.

The broadband speeds are at best less than 1/3rd what I should be gettings.

As for the tv service using the sky puck. I have never seen something so poor.

After the first weeks of using the puck on ethernet I had to unplug from ethernet as it would no longer connect. I changed to Wi-Fi which seemed to work for a couple of weeks but not I cant watch anything for more than a few minutes without it freezing and display a message saying the progamme is loading please wait a few minutes then giving a technical fault message. This is truly terrible service.

[Msh14568]

Additional. Iave just run a broadband speed test. 

I should be getting up to 65MBPS. I am getting  0.76 mbps download and 0.20 upload.

[Mark39]

Sky tell you what speed to expect to your Hub, which is where the 65Mbps comes from. I'm guessing your speed test was carried out over wifi, which shows your speed from your Hub to your device.

If your Puck is also connected over wifi, that result is an indication of why it's performing poorly.

Sky may be able to help improve your wifi speed with a booster, or you might need to consider an alternative broadband connection to your Puck - either hardwired, or using power line adaptors.

[lettice]

@Msh14568 

I've moved your thread from Sky Stream to Sky broadband.

Afraid, until you get your broadband running correctly, you will not have any chance  of running a stable Sky Stream Puck.

Hopefully, those on this section, that help with Sky broadband can push you in the right direction to get your broadband speeds working as they should be.

[Msh14568]

the braodband test was done from a laptop on ethernet NOT wifi.