sky glass causing packet loss

[regwrg]

as soon as sky glass gets turned on every other device on the network starts suffering from packet loss anywhere  from 1-15%, any suggestions on what i could do to fix it as this is making most online games pretty much unplayable.

[regwrg]

[mae-3]

@regwrg 

Does the router you are using support Quality of Service (QoS)? If so then you need to apply QoS for the impacted system by restricting the maximum bandwidth by MAC address for the Sky Glass TV.

[regwrg]

Any chance you could talk me through it?

[mae-3]

@regwrg 

Enable the QoS and set the game console for the highest priority. But restrict the bandwidth to about 25Mbps on the game console so you have 30Mbps or so for Sky Glass or you'll get the Sky Glass buffer otherwise if possible with the QoS implementation.

[regwrg]

still getting 4% packet loss

[mae-3]

@regwrg 

One shouldn't change the downstream bandwidth on the complete connection which should stay at the default value.

Add an entry on QoS for Sky Glass for middle priority.

Can you let me see the advanced settings when you add an entry to QoS so I can see what can be controlled with its QoS implementation, please? This will enable me to see whether further fine-tuning is possible.

[regwrg]

[mae-3]

@regwrg 

One will need to slide up/down the slider for high priority and adjust the other 2 sliders for middle and lower priority accordingly until the Xbox works correctly, eg: it will be a bit of trial and error to get it to work correctly.

Also, I'd set the downstream bandwidth to 56Mbps and the upstream bandwidth to 8Mbps for the complete bandwidth on the system to see whether they improve the packet loss.

[regwrg]

played around with the sliders and nothing affects effects the packet loss at all 

[regwrg]

is it possible its a fault with the tv itself? i should have more than enough bandwidth to have the tv on hd(not uhd ) mode and play games at the same time no?

[mae-3]

@regwrg 

It may be a line fault as the upstream speed seems quite low but cannot tell 100% without seeing router stats from a Sky router for diagnostics?

[regwrg]

downstream is  right for my broadband package

[regwrg]

i meant upstream, sky superfast fttc 

[Highlinder]

@regwrg  Could you post your router stats as @mae-3 asked to see if the issue can be seen.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...