No broadband from 9th of Jannuary

[Kate1234]

Is it normal those days to wait over 1 week ?

[Daniel0210]

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@Kate1234 wrote:

Is it normal those days to wait over 1 week ?

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@Kate1234 

Is this for a broadband installation or a fault to be fixed? 

[Kate1234]

Foult to be fixed ,southgate area London

[Daniel0210]

@Kate1234 

It will depend on

a) the availability of an Openreach engineer in your area

b) what works needs to be carried out. It could require the digging up of the road or pavement which will require permission from your local council.

Give Sky a call and see if they've had an update from Openreach. In the meantime see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

[Kate1234]

I understand evrything , some jobs can take longer etc , but those days when You working from home need constatnt connection , even dorbel doesnt work without and You stack with 18 month contract while You waching neiburs uesing other company and you  cannot swich.

[Daniel0210]

@Kate1234 

Even though we are living in times whereby more and more people are working from home I'm afraid Sky Broadband is a domestic service and wfh doesn't alter the repair times. Give Sky a call (free from your Sky Talk landline) by dialling 150. 

[Kate1234]

Since the 9th i Have No internet at all, I have spoke already with 3 people on the phone from sky and firstly they said should be repaired by 16th and today lady said that they have time until 19 seriously 😳 it's a joke! How can I work from home without internet? Nowadays we should stop living in a Stonehenge and make life easier!

[Kate1234]

That's the worse thing that working from home without internet, my 4g is rubbish as well and openreach takes bloody time to repair it, maybe they don't know how to fix it if they delaying all the time.

if is area outage chop chop

[daveNOS]

@Kate1234 Why the need to mention you work from home in every post? It won't get your issue fixed quicker as already mentioned your using a domestic only service, if you rely on the connection for work then use an appropriate business grade product that has quicker response times.

[Kate1234]

If bothers you so much why you are reading those comments. Mind your own business and enjoy the rest of the day

[Highlinder]

@Kate1234Have you called Sky to see if they have any updates on when your fault is to be fixed? ISPs other than Virgin are at the mercy of Opeanreach to fix network faults.

Do you have a backup plan with working from home?

[jamesn123]

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@Kate1234 wrote:

If bothers you so much why you are reading those comments. Mind your own business and enjoy the rest of the day

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You are literally posting on a public forum getting help from normal people, not Sky. People can read and post what they like and telling someone to mind their own business on a public thread is just ludicrous 

[daveNOS]

@jamesn123 Sadly that's the mentality of the self entitled/inflated sense of self importance when asked a question that doesn't fit with their narrative.

[Kate1234]

I believe you talking about yourself now @jamesn123 ! If thats botheres you that much that for some people is an issue struggling without internet so don't tell me what to do!

[Chrisee]

@Kate1234 you can do nothing to speed up the repair neither can Sky directly. Openreach who own and maintain the network will repair your connection as soon as they can. Nobody including the engineers working on the fault can accurately predict when that will be. 

If you rely on an internet connection for work you need a plan for what to do when you lose your home connection. Many people use mobile data, others go and use public wifi (my local library provides free wifi) others simply go back to the office. You will be paid compensation after the line is fixed which will help,cover your extra costs see Customer Auto-Compensation | Sky Help | Sky.com