20 Sep 2023 04:20 PM
Am getting upgraded to ultimate broadband 150 Meg been told we need a engineer to come and fit a box I would like the box in my back garden is this possible.
20 Sep 2023 05:02 PM
Posted by a Superuser, not a Sky employee. Find out more@jordan26 Has outside work been done at your property yet?
20 Sep 2023 05:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@jordan26 wrote:
I would like the box in my back garden is this possible.
Typically the external CSP goes as close as possible to wherever the incoming cabling reaches the property from either pole or duct.
20 Sep 2023 08:30 PM
well there is no way it can go at the front of t he house because the route is in the back room and am not having to wire it though 23 rooms can someone who works for sky get back to me plz if it cant be done then the engineer will be sent away
20 Sep 2023 08:31 PM
should say 2 rooms sorry
20 Sep 2023 08:32 PM
no booked in for next week i think.
20 Sep 2023 11:29 PM
Where does your current phoneline enter your home? Openreach will generally follow the same route when installing fibre.
21 Sep 2023 09:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@jordan26 wrote:
can someone who works for sky get back to me plz if it cant be done then the engineer will be sent away
Sky won't respond to a forum post, and can't tell an Openreach installer what to do anyway.
If you can't agree on a suitable route on the day then the installer will just leave: there's no charge for this but it will mean the address cannot receive Ultrafast.
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