Discussion topic: no new router

This message was authored by: RuthLN55 · ‎22 Oct 2022

hi, I recently upgraded my broadband and was told a new router would be sent out 2 weeks ago. now I've received messages informing me that my upgraded broadband is up and running.

the problem is it doesn't work with my old router. there are no orders open on my account either..

does anybody know if it is normal for this to happen when upgrading rather than starting a first time set up?

This message was authored by: cookiemonsteruk · ‎22 Oct 2022

@RuthLN55

Have you upgraded to ultrafast?

What router do you have at the moment. sr102, er110/115 or sr203?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Discussion topic: no new router

no new router

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