my i phone 12 pro max will not work in the house but fine outside in the garden ??

[DaveClark1]

My I phone 12 will not recieve or send calls inside my house but works fine in the garden , any ideas?

We have changed the sim, changed the number, but still no joy.

Can the router be set to the incorrect GHZ ?

[PandJ2020]

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@DaveClark1 wrote:

My I phone 12 will not recieve or send calls inside my house but works fine in the garden , any ideas?

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Sounds like the house is blocking the cellular signal.

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Can the router be set to the incorrect GHZ ?

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Are you using WiFi calling?

[DaveClark1]

yes we are using wifi calling

we have tried everything 

[DaveClark1]

my I phone 11 works perfectly, my wife's I phone 12 , will not work in the house.

we are with EE

[PandJ2020]

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@DaveClark1 wrote:

we are with EE

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I'm not sure why you're posting on the Sky Mobile forum?

[DaveClark1]

my router is sky

[PandJ2020]

Right.  Does the phone connect to the router and work, e.g. for web pages/email?

[DaveClark1]

yes it connects to internet, sends texts but will not accept calls or make calls. (voices are too distorted to understand then it cuts off the call )

In the garden the phone is fine, no problems at all.

[caesarome]

Have you tried rebooting your router ?

[DaveClark1]

yes.... and we have restarted the phone several times.

And yet my I phone 11 has no issues at all in the house.

[PandJ2020]

This thread is in the wrong forum as it's not a Sky Mobile issue - probably the Broadband section.

However, if one phone is working perfectly then it would indicate an issue with the phone itself, most likely some configuration or at worst a hardware fault that only materialises with time-critical connections.

[caesarome]

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@DaveClark1 wrote:

yes.... and we have restarted the phone several times.

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But have you rebooted the router ?

[jamesn123]

@DaveClark1 

I would recommend taking this up with EE first. Then coming back here if they say something on Sky's end needs to change