moving house

[Julia83]

I'm moving on the 21st of this month and I've already submitted the change request, and the new internet box was sent to the new address.

[JimM1]

@Julia83 All would appear to be correct as you have posted! Also if with sky currently take all your old Equipment with you when you move!

[Julia83]

But the new box was delivered by Royal Mail and apparently they left it outside and someone took it. I asked them to send it to my current address and they didn't. I called to have it sent again and they still haven't sent it.

[JimM1]

@Julia83 Sky system dispatches to the address where the broadband/tv etc will be active at! Getting it sent elsewhere is really in the lap off the gods when requested! It more than likely will NOT be sent again as now a disputed case for delivery!

[Julia83]

I'll call tomorrow to see if they'll send it to me again, because I don't know if the old box will work in the new house.

[JimM1]

@Julia83 What do you have see the link below for the picture and then what is the name you see like yours!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub