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Discussion topic: Sky WiFi Max and Sky Q issues

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This message was authored by Riggers464 This message was authored by: Riggers464

Sky WiFi Max and Sky Q issues

Ordered Sky Wifi Max hub to try and improve on our poor wifi performance. Installed today and have spent all afternoon trying to get our 2 Sky Q mini boxes working in other rooms in the house with no success.

 

The main Sky Q box in the lounge is also only working intermittently and keeps dropping network connection.

 

So, far from improving the situation, we are currently much worse than previously. 

As usual, the boast of wifi Max deuce ring the best, fastest and most reliable wifi is anything but in reality.

 

Any help/suggestions gratefully received otherwise will be packaging up and returning and asking to revert.

 

Thanks.

 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky WiFi Max and Sky Q issues

Posted by a Superuser, not a Sky employee. Find out more

@Riggers464 

 

Unfortunately the Mini boxes won't connect with WiFi from a Max Hub: they will now only be getting signal from the main Q box.  If you were advised that Max would resolve Q issues then I'm afraid that's incorrect: unlike the Q Hub and Sky Broadband Hub, Max doesn't have 'Q mesh' technology on board.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky WiFi Max and Sky Q issues

Posted by a Superuser, not a Sky employee. Find out more

@Riggers464 

 

Unfortunately the Mini boxes won't connect with WiFi from a Max Hub: they will now only be getting signal from the main Q box.  If you were advised that Max would resolve Q issues then I'm afraid that's incorrect: unlike the Q Hub and Sky Broadband Hub, Max doesn't have 'Q mesh' technology on board.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Riggers464
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This message was authored by Riggers464 This message was authored by: Riggers464

Re: Sky WiFi Max and Sky Q issues

Thanks for the reply.

 

Will box up and return it and pray I can get hold of someone in customer support to revoke my 24 month contract extension.

 

Need to switch supplier asap - completely disillusioned with Sky.

This message was authored by frankfinn This message was authored by: frankfinn

Re: Sky WiFi Max and Sky Q issues

So I  almost also sent back the Sky Max package but after and a Sky engineer visit, I understand how this works and I'm fine with it.

 

In my setup I had SkyQ and 2 booster devices, and had a mainly stable connection to the Sky mini boxes.

I upgraded to Sky Max mainly for other devices as I still had Wifi black spots in my house.

 

I noticed immediately that the Sky Q systems stopped working, effectively sometimes requiring multiple reconnects to the network.

Initially Sky support told me to remove the Sky boosters as they were incompatible with the new Sky Max solution - which I had done. 

They also sent me a Sky Max booster (puck shape) and the WiFi performance on every other device worked much better.

But the problems with Sky Q continued.

 

So much so that I had an engineer visit.

He explained that the Sky Q system is "mesh" based but the new Sky Max is working just like an ordinary router. (So think it of two different networks - one for Sky Q and one for Sky Max Wifi)

 

Once I reinstalled the boosters for Sky Q (using WPS), that now works well, and the Sky Max solution means I have full internet access across my entire house as well. 

 

 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky WiFi Max and Sky Q issues

Posted by a Superuser, not a Sky employee. Find out more

@frankfinn excellent post you have described the issue which is simply the new Sky Max hub is like any other third party router as far as Sky Q is concerned.

 

You lose the use of the Sky Q wifi hotspots for your devices, only the main Q box connects to the new router and that link is only using the 2.4GHz band. The main Q box will transmit a separate Sky SSID on the 5GHz band which is used to connect Sky Q minis and the older Sky boosters if you have them but  other devices will not connect to that SSID.


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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by GBSPEED This message was authored by: GBSPEED

Re: Sky WiFi Max and Sky Q issues

Thanks for this explanation - 2 networks! there's progress for you ?

I have an engineer coming - will just need to tell him I need one more SkyQ booster...  - very long house!

This message was authored by frankfinn This message was authored by: frankfinn

Re: Sky WiFi Max and Sky Q issues

Hi,

 

Same issue here, long house and old thick walls. 

Having two Sky boosters make the SkyQ work perfectly.

 

Sill have issues with Sky Max, think I need another booster for that, but Sky have insisted that I need and engineer visit to prove I need a second booster..  seems an expensive way of trying to resolve a simple issue.

 

F

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