intermittent internet

[tdumican]

I am literally going out of my mind. Since May I have been having wifi/broadband problems.

My internet was down to 16mb/s. and was intermittent on a daily basis.  After seven visits by Openreach and Sky i have had Full fibre braodband fitted. The speed is now up to 152mb/s but the internet is still on and off persistently .  I was advised to have a new router which was fitted four days ago and seemed ok for four days until tody when the internet is dropping again just the same as before. I checked this morning and it wnet off four times in a minute.  I now dont know what to do other than spend yet another hour on the phone to Sky

[Highlinder]

@tdumican  Is the new router black or white?

[apfmundi]

I have similar issues since the beginning of the service 2 months ago. Could this be an issue of the region??

[tdumican]

@@Highlander It's black , the sky Q upright one 

[tdumican]

@apfmundi  Maybe I live in Wigan ? 

[Highlinder]

@tdumican  The Sky Q router lays horizontal and the Sky Broadband Hub is vertical, but if it is black then follow the directions below.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[tdumican]

@highlander   Is this of use

Router Statistics

System Up Time: 04:48:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 94180 96213 0 22518 9408 04:46:46 LAN Up 64388 0 0 5160 0 04:48:43 WLAN (2.4 GHz) Up 77619 31540 0 :46:52 WLAN (5 GHz) Up 281316 119718 0 509958 42226 04:46:52

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Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps

[apfmundi]

South London..

[tdumican]

Router Statistics

System Up Time: 04:48:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 94180 96213 0 22518 9408 04:46:46 LAN Up 64388 0 0 5160 0 04:48:43 WLAN (2.4 GHz) Up 77619 31540 0 :46:52 WLAN (5 GHz) Up 281316 119718 0 509958 42226 04:46:52

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Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps