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Discussion topic: how do i contact complaints department ref a refund credit?

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Message posted on ‎23 May 2024 07:57 AM

how do i contact complaints department ref a refund credit?

Credit of £31.73 is shown on account but calls to customer support for refund to origional card are not actioned.. This payment should be automatic. Get your act together Sky

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This message was authored by: Daniel0210

Message posted on ‎23 May 2024 08:01 AM

Re: how do i contact complaints department ref a refund credit?

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@johnB0 

Was this credit after leaving Sky Broadband? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on ‎23 May 2024 08:21 AM

Re: how do i contact complaints department ref a refund credit?

YES ACCOUNT DISCONNECTED ON 4/4/24 ANR ROUTER RETURNED O 10/4/24

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Message posted on ‎23 May 2024 08:22 AM

Re: how do i contact complaints department ref a refund credit?

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@johnB0 see How to make a Sky complaint | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎23 May 2024 11:02 AM

Re: how do i contact complaints department ref a refund credit?

Posted by a Superuser, not a Sky employee. Find out more

@johnB0 
Refunds can take up to 6 weeks from your last day of connection. If you’d rather, as you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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