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Discussion topic: cannot change router password as saying 'Your connection to this site is not private'

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This message was authored by Daiwilli1 This message was authored by: Daiwilli1

cannot change router password as saying 'Your connection to this site is not private'

I have just received my new Sky router and have done all of the suggested things to change the password form the one it came with.  However, I am stuck with a sign in box 'http://192.168.0.1 'Your connection to this site is not private'.  I have input admin as the user name and both sky and the current password but it just defaults back to the same box.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  This is because it is self-signed certificate, there should be options to ignore this and continue

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Daiwilli1
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This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

There are no options given. When I click I get 401 Unauthorised Authorisation Required

This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  Have you tried this in another browser to see if you get the same thing?

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Daiwilli1
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This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

Yes, have tried on IPhone, 2 laptops and also in Incognito mode and the same issue unfortunately.

This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  Was Safari used in all of the attempts or was Chrome or similar tried also?

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Daiwilli1
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This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

Chrome on laptops and Safari on the iPhone.

This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  Are you able to show us a screenshot of the page when this notice comes up. As it should say down on the bottom left " Advanced " or on the bottom right a button saying " Back to safety ".

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Daiwilli1
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This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

4350BDCF-7170-450A-9AEC-9414C9F5D2A0.png

Daiwilli1
Topic Author
This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

It doesn't give me any options it is stuck on that page on all of my devices.

This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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Daiwilli1
Topic Author
This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

This message was authored by Highlinder This message was authored by: Highlinder

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1  you are putting in the username " admin " without quotes and the password is the Wi-Fi password on the router if not changed the password you use to login on the router.

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Daiwilli1
Topic Author
This message was authored by Daiwilli1 This message was authored by: Daiwilli1

Re: cannot change router password as saying 'Your connection to this site is not private'

I have put in admin as the user name and tried both sky and the original password. I still get the same error message on both laptops and iPhone.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: cannot change router password as saying 'Your connection to this site is not private'

Posted by a Superuser, not a Sky employee. Find out more

@Daiwilli1 

Try a factory reset. Hold the reset button on the rear of the hub for a minimum of 20 seconds

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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