can't make luxpower app work with new sky max router

[minismum]

I had a new sky max router fitted yesterday. Everything is working except for the app  for our solar panels Luxpower. We have tried all the suggestions, but nothing is working. Sky were no use at all. Solar first , who fitted the panels, have said their technical team will contact us when possible.The invertor has a dongle, but so far none of the suggestions have involved removing that and setting up from scratch. I'm too old for all this messing about, my brain isn't up to it. Suggestions please, a solution would be better. Thanks

[Chrisee]

@minismum first step is to try changing the wifi security level from the default wpa3-T to wpa2. Thecsetting is thecadvanced settings for the Sjy Max hub in the My Sky app. If tgst diesnt work in the same area go into the Disable WiFi and temporarily turn off the 5GHz band then connect the invertor using the app once connected go back into the hub's sttings and turn the 5GHz band back on. 

[Nicola168]

We have same problem . I'm fuming can't get it to work or our Internet security, seriously considering going back to BT!!!!@

[minismum]

i have been in contact with Luxpower direct and the man I spoke to is really trying to sort it out. We have tried absolutely everything possible. We were told by the Lux technician that Sky are quite good at updating your equipment, without considering everything else you have running on wifi and broadband. Sky just told me to reduce the security and try again. That's when I contacted Lux direct. The man there said we were the second lot of people in a few days to have this problem and he was going back to the company in China to see if he could sort the problem. I'd suggest you go down that route as well