Discussion topic: broadband

This message was authored by: bluemilo1 · ‎26 Feb 2023

my broadband keeps going off and on every day sometimes more than once, i am supposed to get 55mbs and lucky if i get 30 it is absolutely rubbish tried everything i have been advised to do and nothing works

This message was authored by: cookiemonsteruk · ‎26 Feb 2023

@bluemilo1

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: Highlinder · ‎26 Feb 2023

@bluemilo1 What does the broadband test say when you run it and are you below your minimum so that Sky will send out an engineer to investigate the issues you are running into?

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This message was authored by: bluemilo1 · ‎28 Feb 2023

it always says its under 30 and when i tell sky they allways say everything is ok their end

This message was authored by: Highlinder · ‎28 Feb 2023

@bluemilo1 Are you below your minimum speed that you are supposed to be getting on your connection?

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This message was authored by: bluemilo1 · ‎28 Feb 2023

yes supposed to be way more and never is

This message was authored by: Highlinder · ‎28 Feb 2023

@bluemilo1 What is your minimum supposed to be for your connection and are you below this?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: bluemilo1 · ‎01 Mar 2023

supposed to be 35 never even get that

This message was authored by: jamesn123 · ‎02 Mar 2023

@bluemilo1

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: broadband

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