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Discussion topic: broadband and Talk

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This message was authored by rams01 This message was authored by: rams01

broadband and Talk

Hi

For the past two days the internet keeps dropping , it was doing it all day yesterday(28/3),today it is the same,  i am sending this messge before it goes off again and also the land line is dead.

 


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rams01
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This message was authored by rams01 This message was authored by: rams01 Answer

Re: broadband and Talk

Hi 

 

Just to let you know that after nearly a week with the internet being on and off and no phone line I had just given up and then suddenly a BT Engineer turned up and fixed everything. No idea he was coming he replaced the socket and the internet cable now feeds direct in that socket.

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This message was authored by caesarome This message was authored by: caesarome

Re: broadband and Talk

Posted by a Superuser, not a Sky employee. Find out more

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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rams01
Topic Author
This message was authored by rams01 This message was authored by: rams01

Re: broadband and Talk

still coming on and off, landline is still dead.

What is going on 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: broadband and Talk

Posted by a Superuser, not a Sky employee. Find out more

@rams01 wrote:

 

What is going on 


Probably a fault on the individual circuit to your address, especially if it's an FTTC connection: with tens of millions of these in use, a percentage inevitably have issues at any particular time.  

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Simon2605 This message was authored by: Simon2605

Re: broadband and Talk

Hi , getting the same thing here, on and off all week since 25th march. 
done all the usual sky checks and nothing. 
but we have had a open reach box knock over by a car and had the problem ever since. But sky saids there's no problem in the area mmmmmmmmm

rams01
Topic Author
This message was authored by rams01 This message was authored by: rams01

Re: broadband and Talk

Getting really tired of all of the problems we def need sky to get this fixed and get the landline working as well

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: broadband and Talk

Posted by a Superuser, not a Sky employee. Find out more

@rams01 @Simon2605 

 

You'll need to persist with actually logging a fault with Sky: a forum post doesn't do that.

 

Note 'no problem in your area' refers to known wide scale outages, not individual properties.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Simon2605 This message was authored by: Simon2605

Re: broadband and Talk

No worries there I have been doing that 😉

rams01
Topic Author
This message was authored by rams01 This message was authored by: rams01 Answer

Re: broadband and Talk

Hi 

 

Just to let you know that after nearly a week with the internet being on and off and no phone line I had just given up and then suddenly a BT Engineer turned up and fixed everything. No idea he was coming he replaced the socket and the internet cable now feeds direct in that socket.

This message was authored by Highlinder This message was authored by: Highlinder

Re: broadband and Talk

Posted by a Superuser, not a Sky employee. Find out more

@rams01  Has this fixed your issue now and your broadband is working correctly now?



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rams01
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This message was authored by rams01 This message was authored by: rams01

Re: broadband and Talk

Hi, yes it's fixed the problem everything working.

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