broadband and Talk

[rams01]

Hi

For the past two days the internet keeps dropping , it was doing it all day yesterday(28/3),today it is the same,  i am sending this messge before it goes off again and also the land line is dead.

[caesarome]

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[rams01]

still coming on and off, landline is still dead.

What is going on 

[TimmyBGood]

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@rams01 wrote:

What is going on 

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Probably a fault on the individual circuit to your address, especially if it's an FTTC connection: with tens of millions of these in use, a percentage inevitably have issues at any particular time.  

[Simon2605]

Hi , getting the same thing here, on and off all week since 25th march. 
done all the usual sky checks and nothing. 
but we have had a open reach box knock over by a car and had the problem ever since. But sky saids there's no problem in the area mmmmmmmmm

[rams01]

Getting really tired of all of the problems we def need sky to get this fixed and get the landline working as well

[TimmyBGood]

@rams01 @Simon2605 

You'll need to persist with actually logging a fault with Sky: a forum post doesn't do that.

Note 'no problem in your area' refers to known wide scale outages, not individual properties.

[Simon2605]

No worries there I have been doing that 😉

[rams01 · Accepted solution]

Hi 

Just to let you know that after nearly a week with the internet being on and off and no phone line I had just given up and then suddenly a BT Engineer turned up and fixed everything. No idea he was coming he replaced the socket and the internet cable now feeds direct in that socket.

[Highlinder]

@rams01  Has this fixed your issue now and your broadband is working correctly now?

[rams01]

Hi, yes it's fixed the problem everything working.