Discussion topic: Zscaler not authenticating.

This message was authored by: MW230 · ‎11 Sep 2024

Since I've had my broadband updated to fibre I'm unable to authenticate on zscaler for work so I'm unable to access external websites etc. I received a new white Sky hub as part of the upgrade, I've also disabled shield but no success. My work have said it's a sky issue. Any help appreciated.

This message was authored by: TimmyBGood · ‎11 Sep 2024

@MW230

Issues with that kind of thing on a Max Hub are typically related to Map-T, so I'll escalate your post.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Lisa-P1987 · ‎11 Sep 2024

Thanks for escalating this. We’ve sent MW230 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Mo26 · ‎07 Oct 2024

@Lisa-P1987 Can I please be added to the ticket your escalating please. I have the same issue with Sky network. I am unable to log in my work email and a scaler is not authenticating.

Discussion topic: Zscaler not authenticating.

Zscaler not authenticating.

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