'Your Sky Broadband hasn’t been activated yet' message showing when trying to test broadband

[EvelynRose42]

Our internet has felt unusually slow for the past few days (wifi and ethernet) and wifi has dropped out a few times. I've gone to run the broadband test tool on Sky's service checker website and I get the following account error:

Your Sky Broadband hasn’t been activated yet

It will be activated %%activationDateMessage%%

It can be anytime up to midnight. We’ll send you a text to let you know when you’re up and running (if we have your number).

Sign in to Order Tracking for more info and updates.

%%activationExtraMessage%%

We've been using Sky Broadband for years, so it definitely has been activated!

Thanks

[Highlinder]

@EvelynRose42  If you have a black router can you follow the directions below.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[EvelynRose42]

[Highlinder]

@EvelynRose42  Can you tell us what you have connected via ethernet ( hardwired) into the broadband router just now?

[EvelynRose42]

I have my desktop pc connected via ethernet. I checked and I get the same message about my broadband not being activated yet when I run the service checker on my PC and on my phone. 

[Highlinder]

@EvelynRose42  Well the PC is causing a lot of collisions on the router as 4.5 million of them. over a near 5 day period.

[EvelynRose42]

Ah interesting, thanks for pointing this out. I forgot to mention, but we also have a wifi booster disc connected via ethernet. I have just disconnected this, rebooted the router and with only my PC connected, the collisions seem to have stopped. Apologies, I don't know much about these things - could these collisions have been causing the lag/disconnects for both my pc and wireless devices (since it appears the wifi booster was affected)? 

Thanks for your help with this