You are charging me for broadband

[Simon171]

You are charging me for broadband??

I've got it wit virgin for last 8 months???

[Simon171]

Can someone call me

[SKY1992bf]

@Simon171  Did you cancel with sky directly?

virgin are not members of the switch scheme and therefore cannot cancel service on a customer's behalf 

[SKY1992bf]

@Simon171   No one will call you as we are a customer helps customer forum with no account access 

[Daniel0210]

@Simon171 

Seems you haven't cancelled your Sky broadband subscription. You'll need to call Sky to do that and give the appropriate 14 days notice.,

[TimmyBGood]

@Simon171 

As @SKY1992bf indicates, Virgin isn't currently covered by the one-touch-switch system overseen by Ofcom: they were supposed to be well over a year ago, but the ISP industry has repeatedly delayed the widening of the scheme because it just wasn't ready.  That means that if you didn't cancel with Sky yourself, Virgin won't (and could not) do it for you and Sky would continue to charge whether or not data was actually flowing over their circuit.

https://www.ispreview.co.uk/index.php/2024/02/ofcom-pressures-big-uk-isps-to-set-new-broadband-switc... 

If you did cancel with Sky, received their confirmation email and returned the Sky Hub (where appropriate) then you'll need to pursue a refund from them.