Will grey cable work with new hub

[poohbear68]

Broadband meant to be activated tomorrow just opened box to new hub..no black cable with purple plug just black cable with yellow plugs ..need the one with purple plug...would the old grey cable that with sky q hub work

[Highlinder]

@poohbear68 is this superfast broadband being activated or is this ultrafast broadband being activated?

[poohbear68]

Not sure ..know it's the 300mb speed

[poohbear68]

Pretty sure the old sky q was the superfast

[Highlinder]

@poohbear68  Do you have another box on the wall that says openreach on it with some green lights on it?

[poohbear68]

No its open reach box with telephone socket and a broadband socket

[Highlinder]

@poohbear68 If it is 300mb/s then that is new ultrafast broadband.

[poohbear68]

Does that mean it won't work without the black lead with purple lead

[Highlinder]

@poohbear68  Do you still have all the cables other than the power cable from your old router?

[poohbear68]

Yes have the grey cable with purple plugs from the old sky q hub

[Highlinder]

@poohbear68  You can use them? Has there been any work been done outside your property before taking up this new speed and router?

[poohbear68]

No new work done as far as we know..sky saying will be activated remotely

[TimmyBGood]

@poohbear68 

A 300Mbs service from Sky Broadband can only be delivered over FTTP ('full fibre') for which the black cable with yellow ends (a Cat5e ethernet cable) is the relevant one: this links an ethernet port on the Optical Network Terminal (ONT) with the WAN ethernet port on a Sky Broadband Hub or Max Hub.

[poohbear68]

Thanks for reply ..there hasn't been a ONT fitted its just a old open reach phone socket 

[TimmyBGood]

@poohbear68 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.