Wifi

[SarahT6]

Gaming Console in sons bedroom is buffering and lagging. Data list.

Firestick also not working in 2 rooms.

when I was a customer previously I had the same issues and a booster was sent out.

Speed tests and connection state good, which it is in the living room where the hub is situated. 

[caesarome]

@SarahT6 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

[JimM1]

@SarahT6 As a previous customer you may have signed up for sky boost, as a new customer did you sign up for the sky Max and addon package, if not then NO booster!