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Discussion topic: Wifi dropping

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This message was authored by: Gill108

Wifi dropping

My wifi is constantly dropping in and out - I upgraded to 300 and it's made bo difference. I'm in a small 3 bed bungalow and even if I stand next to the router I have issues with wifi calling, streaming, teams calls etc. I work from home and haven't been able to have a single teams meeting in almost a year that doesn't drop in and out constantly and I keep being told that there is no fault - it's driving us all crazy 

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This message was authored by: caesarome

Re: Wifi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Gill108 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: JimM1

Re: Wifi dropping

@Gill108 What sky hub are you using?

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