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This discussion topic has been answered Discussion topic: Wifi not working 31st August 2025

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This message was authored by: Clara1210

Wifi not working 31st August 2025

Hello, my wifi stopped working two hours ago. All of a sudden. 


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This message was authored by: Chrisee Answer

Re: Wifi not working 31st August 2025

Posted by a Superuser, not a Sky employee. Find out more

@Clara1210 do you actually mean the wifi connection from the hub to your devices stopped working or more likely your hub lost its Broadband connection? They are two quite different things. The lights on the hub can tell you which it is and this site can tell you what to do https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Wifi not working 31st August 2025

Posted by a Superuser, not a Sky employee. Find out more

@Clara1210 do you actually mean the wifi connection from the hub to your devices stopped working or more likely your hub lost its Broadband connection? They are two quite different things. The lights on the hub can tell you which it is and this site can tell you what to do https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Clara1210

Re: Wifi not working 31st August 2025

Hey, my internet light is off but wifi and power lights are green. 

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