Speeds

[Simmo19]

Hi, I have full fibre 500. I have done speed checks and getting nowhere near to the minimum guarantee 400. I am a new customer and very disappointed, I may cancel and go back to virgin.

[GD1]

@Simmo19  How are you doing the speed tests? Over wifi?  Have you done them using an ethernet attached device?

[Simmo19]

Hi, thanks for your help. Its over WiFi. Does the minimum 400 come via ethernet?

[GD1]

@Simmo19  Wifi can be variable depending on building structure etc, ethernet should give you a result near the minimum, one thing to note speeds quoted are always to the hub.

[JimM1]

@Simmo19 Information below!

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gb...

On sky FF500 myself, and if you think 400Mb/s is the minimum all the time then you are going to be disappointed!

[Simmo19]

I've run a test on ethernet and getting 390mb/s download and 534mb/s upload. The engineer connected with an old non-cat 5e lead. I expect that may improve it a little.

Rant over, thanks all. 😊 

[JimM1]

@Simmo19 Are you on a CF service with symmetrical speed's? Short cables even not Cat5e spec will exceed your speed, ONT will be syncing at 1Gb/s Nic to wan port!

Wireless wi-fi testing will be fine you just have to know the what/why/when and have the device/testing done same way, one butt in and testing can be up/down all over the place network is a shared resource every device get's serviced as quick as the hub can do it but you don't get to wait 20mins while it makes it's mind up!!!!.