Wifi not being connected

[Woodzy]

Okay so i switched from Now TV broadband to Sky broadband, and sky decided to shut off my nowtv wifi at 12am last night. 

my activiation date for sky broadband was today, so i thought if they disconnected me at midnight. It would be up and running by the morning. I work from home btw and have had to use my mobile data all of today because i had to attend a meeting via zoom call!!

I really do not understand how they can disconnected me so fast yet take almost 24 hours to just activate my new wifi!!! THIS IS BAD! I have used up all my mobile data and had to tell my work that i couldnt work for the rest of the day due to internet issues!! Please help me out sky! You are messing up alot of stuff here

[JimM1]

@Woodzy Did sky shut you off or was it now that did it!, have you recieved a text from sky that you are connected and activated on the sky network!

[Woodzy]

---

@JimM1 wrote:

@Woodzy Did sky shut you off or was it now that did it!, have you recieved a text from sky that you are connected and activated on the sky network!

---

Im sure it was sky, and no they have not texted me yet, my router is just flashing green, it has been since 12am last night, apprently the wifi should be on by now but its not, and i had important work to do 😕

[JimM1]

@Woodzy Did you get a new router to replace the old NOW one!

[Woodzy]

Yes it is the sky max hub

[JimM1]

@Woodzy It's too late now, but you should have recieved a text from sky that the new hub and service was active from sky, all you can now do is be hopeful that it does all go live before midnight! Are you on a Fibre or a copper cable connection for your speed! Did the NOW hub just stop working or was it you that swapped it all over?

[Woodzy]

I am on fibre. Thankyou for your assistance btw. I appreciate it. And well now is partnering with sky so they automatically switch, they told me this last week though so i ordered a new sky router to stay upto date with it. And yet still no wifi ahah. I will have to wait it out unfortunately.