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Discussion topic: Poor or no wifi in various rooms in the house

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This message was authored by: DCLE

Poor or no wifi in various rooms in the house

I need someone from sky to help me get good WiFi around my house . When I was with BT they helped with a number of repeaters . I appreciate sky has lots of info pages but I find myself going around in circles . 

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This message was authored by: TimmyBGood

Re: Poor or no wifi in various rooms in the house

Posted by a Superuser, not a Sky employee. Find out more

@DCLE 

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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