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Discussion topic: Wifi dropping

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This message was authored by Hrithik1 This message was authored by: Hrithik1

Wifi dropping

My wifi has been dropping for a minute or so all day today. Don't see any reported issues on sky

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Hrithik1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Hrithik1
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This message was authored by Hrithik1 This message was authored by: Hrithik1

Re: Wifi dropping

pls see below

683D4700-3301-47CB-AA0A-9B1C24DF071A.jpeg

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Hrithik1  Is your broadband still down or is it back up. If it is still down follow the link below to see if a fault is found and it should let you book an engineer.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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