02 Dec 2024 07:32 PM
Hi, I've done the speed tests and used the website to check speeds and it all says it is fine but it keeps dropping out. Everything was fine yesterday, issue started today
02 Dec 2024 07:53 PM
Did you done your issue?? Mine is the same from about 3-4 days
02 Dec 2024 08:56 PM
I've been having the same issue which started this afternoon. Just had full fibre fitted and the engineer had to move the router to another location in the house. Seems worst since
02 Dec 2024 09:34 PM
Mine here has been dropping out ever since the major outage in the Gloucestershire area... No answer from sky about what's causing it either 😅
02 Dec 2024 11:15 PM
Ours has been dropping out the last week or so , upgraded & changed sky boost to max & it's even worse now than previously .
03 Dec 2024 07:23 AM
Posted by a Superuser, not a Sky employee. Find out more@AmeliaBeveridge and others when your servicecgoes down checkmthe lights on the Sky hub as thry will show if the hub has lost connection to the cabinet (https://www.sky.com/help/articles/hub-lights-explained-start) If the line is dropping multiple times a day call Sky as it indicates a line fault which are quite common on partial fibre services after the recent bad weather.
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