Wifi connection

[Staci4]

My WiFi connection keeps cutting out on my laptop including my ethernet cable 

[EMmoore]

My internet is down totally. 

[Highlinder]

@Staci4  & @EMmoore  Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Staci4]

I would like full fibre to my house not by WiFi to a little green box...

[caesarome]

@Staci4 

Have you  checked via your account to see if fibre is available at your property ?

[Staci4]

I would like to have fibre actually fitted correctly, I work from home and I need the Internet amazing! 

[GD1]

@Staci4  Your current broadband is delivered by Fibre to the cabinet and then to your home over copper cable, there is no wifi involved at all between the exchange, cabinet & your home.

The wifi signal is provided by your router inside your home only.