Wifi conectivity

[Itilliterate]

As part of a recent full fibre upgrade package, I was provided with a new router. Whilst the signal to the router is strong & stable, wifi connectivity around the 3 storey house fluctuates greatly, reducing to 1Mb on 2nd floor. Are the boosters provded as part of my orignal package, compatible with the new router?  Wifi connectivity was not an issue prior to the installation of the new router.

[jamesn123]

@Itilliterate 

No the older boosters are not compatible with the Max hub

[Itilliterate]

Thanks James123

Not sure if I have got a max hub. The broadband is itemised as Sky Broadband Superfast on my bill. The router is a black upright standing model. The full fibre upgrade process simply replaced the original external copper supply cable with a fibre cable.

[jamesn123]

@Itilliterate 

Ah okay. Which boosters do you have currently?

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Itilliterate]

I have the sky broadband boosters. Wondering if they should be wireless booster?

[TimmyBGood]

@Itilliterate 

The Sky Broadband Hub has matching boosters, the same shape but in white plastic.

 

[jamesn123]

@Itilliterate 

You have the correct boosters, they probably just need pairing again