Wifi Max Pod not connecting to new Router

[WillAH]

I recently had a new WiFi router sent out to me to replace the old one which was experiencing issues. Since resetting this router by holding down the WPS button for 30 seconds I have found that my wifi max pod no longer seems to connect to the router, with the white light constantly flashing. My pod is connected to the main router via Ethernet cable. I have tried unplugging the pod, and have also tried to manually connect it via the My Sky app, but the connection process just goes on forever, with no connection established. Please can you advise how I can get my WiFi max extender pod to connect to the new network, bearing in mind the connection is through ethernet?

[Mr+Flibbles+86 · Accepted solution]

Hi there @WillAH , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[WillAH]

Hi, this case can be closed as the pod appears to have finally connected to the main router overnight. Thanks

[Sparkius]

Every time I look for an answer for problems with setting up Sky Max Pods, the question has been referred to a private discussion?.

Makes me think Sky have issues they don't want to share publicly?