WiFi speed rubbish

[Raymond1959]

I have speed guarantee of 60+ mbps but only getting between 12 and 16, but skys checker just says ho to sky forum for help and advise from customers, a joke of a service if you ask me

[Chrisee]

@Raymond1959 the speed guarantee only applies to the broadband speed to the hub which you can check either in the My Sky app's service checker or on the black hub's web interface. Speeds measured over wifi on a device are not covered. This is because WiFi speeds are determined by the layout of your home and how it is built.

More here https://www.sky.com/help/articles/broadband-speeds-explained

[Me134]

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@Raymond1959 wrote:

I have speed guarantee of 60+ mbps but only getting between 12 and 16, but skys checker just says ho to sky forum for help and advise from customers, a joke of a service if you ask me

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Unfortunately, no ISP will guarantee any minimum speed over wifi as there are far too many variables.

Have a look at the following and see if they can resolve your problem easily. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

Even the Sky WiFi Max add-on package only guarantees a minimum of 10Mbps in every room when you're on FTTC 

by the way (as you appear to be).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

[Raymond1959]

I know that, I'm only getting 16 to the hub

[Me134]

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@Raymond1959 wrote:

I know that, I'm only getting 16 to the hub

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What does the BT checker say you're capable of getting? Click on the Address Checker option and put your postcode in, then select your address. Just post the VDSL Range A & B both High & Low.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Chrisee]

@Raymond1959 you appear to be using a partial fibre connection where the length and condition of your copper phone line connecting to the cabinet determines the speed to the hub. Poor performance of thses lines which can be decades old is a fairly common issue. If you have a black Sky hub can you post the hub's connection stats page see Sky Hub statistics? 

[Angrycustomer2]

Same here 

I just joined sky fibre 500 and is working 5 min yes 50 no 

they are all rubbish