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Discussion topic: Constant drop out

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This message was authored by: Shannanh

Constant drop out

I changed to sky in February as was told it was the best speed etc in my area. Things were fine for a while but over the past month the internet keeps dropping out multiple times a day. We had sky test the line last week, fault on the line, engineers came and said they could find no fault, was our cable apparently. This was changes by the engineer. All fixed apparently. Still having multiple drop outs a day, last night it was 5 times in the space of 2 hours. This is beyond ridiculous and frustrating for someone who partially works from home. Something needs sorting and quickly 

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This message was authored by: LJB-C

Re: Constant drop out

Posted by a Sky employee

Good morning @Shannanh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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