WiFi not working

[Meg35]

Every day intermittently it goes off and on for hours at a time

[Highlinder]

@Meg35  black or white router from Sky?

[Meg35]

Black, says green light, nothing or flashing orange, green, orange.

on the app it says it's all working fine. Resetting, unplugging and turning off does nothing

[Highlinder]

@Meg35 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Toritops1981]

Ours has been like this today just keeps dropping out intermittently... black router and not ideal when working from home 

[Highlinder]

@Toritops1981  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Toritops1981]

it doesn't allow me to upload a picture of it?

[Highlinder]

@Toritops1981  Are you clicking on the icon that looks like a camera that is how you are able to upload a picture.