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WiFi not working

Meg35
Level 1

WiFi not working

Every day intermittently it goes off and on for hours at a time

7 REPLIES 7
Highlinder
Level 16

Re: WiFi not working

@Meg35  black or white router from Sky?

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Meg35
Level 1

Re: WiFi not working

Black, says green light, nothing or flashing orange, green, orange.

on the app it says it's all working fine. Resetting, unplugging and turning off does nothing

Highlinder
Level 16

Re: WiFi not working

Message contains a hyperlink

@Meg35 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Toritops1981
Level 1

Re: WiFi not working

Ours has been like this today just keeps dropping out intermittently... black router and not ideal when working from home 

Highlinder
Level 16

Re: WiFi not working

Message contains a hyperlink

@Toritops1981  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

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Toritops1981
Level 1

Re: WiFi not working

it doesn't allow me to upload a picture of it?

Highlinder
Level 16

Re: WiFi not working

@Toritops1981  Are you clicking on the icon that looks like a camera that is how you are able to upload a picture.

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