Unable to connect to work VPN

[LorraineTH]

I am unable to connect to my works VPN via Forticlient, this has been happening for a week now. my laptop connects to the internet ok but will not connect to the VPN.  I have been working at my mums and had no issues whatsoever. 

[TimmyBGood]

@LorraineTH 

Do you have a white Max Hub?

[LorraineTH]

Hi, yes it is a white Max Hub 

[TimmyBGood]

@LorraineTH 

In that case the issue may well be the Sky use of Map-T, and the resolution to move your connection to a 1:1 mapping.  I'll escalate your post as this has to be done individually.

[LorraineTH]

Thank you, that will save me an 80 mile round trip into work every day 

[Lisa-P1987]

 Thanks for escalating this. We’ve sent LorraineTH  an invite to chat.

[LorraineTH]

Hi Lisa, thanks for contacting me regarding VPN connection issues.

I am able to connect to VPN at work and other premises but NOT from my own home.

Have even purchased and change supplied CAT5e cables to CAT8 trying to resolve this issue, is there anything that can be done?

[jamesn123]

@LorraineTH 

You need to talk to Sky on the chat popup not on the forum thread

[LorraineTH]

I haven't received an invitation to chat, 

[AB86]

Any update from Sky? @LorraineTH I'm in the same position and don't seem to be getting anywhere 

[LorraineTH]

Hi, they sorted mine out but said it was a temporary fix and not to turn off my router, a proper fix was scheduled for sometime in September but I haven't heard anything since