WiFi keeps dropping

[Katiec94]

Hi. Over the past few weeks our WiFi keeps having problems. We keep getting orange lights on the box and it stops working for short periods. We have already had 2 engineers out so can this be resolved asap please. I work from home so it is an issue. 

[caesarome · Accepted solution]

@Katiec94 

As this is a customer helps customer forum and as you appear to have ongoing issues then you will need to do as presumably you did before and report this to Sky.

[JimM1]

@Katiec94 Can you define this a a broadband problem? Wi-fi issues are different in that it is the loss of the wireless wi-fi signal but the Broadband in general is still working OK!

[June45]

Engineer came in on the 29/12 he replaced everything he could , he said if it continues then  we need a new wifi box which he hasn't got to get in touch with sky if the problem continues 

[JimM1]

@June45 So has the problem continued, the Forum is NOT sky Customer Service and to get a sky Hub replaced then you need to call them direct... The easiest way is just dial 150 from your landline if it working, and also a sky Mobile is the same number but just let them know you wish to talk about your Broadband!