WiFi keeps dropping

[Spatzl]

Also for me, my Wifi drops at least once a day in the last few weeks.

Service checker says it's fine, but it clearly is not as it drops every day. 

Router rest, tested broadband....yet still every single day it will at some point drop. 

[Highlinder]

@Spatzl  Do you have a black or white router from Sky?

[Spatzl]

A black one

[JimM1]

@Spatzl Which one off these.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[Spatzl]

The black broadband hub with a G5 socket

[jamesn123]

@Spatzl 

Please post your router stats
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

[Spatzl]

So sorry for the super late reply! issue is still ongoing. here are the stats:

[jamesn123]

@Spatzl 

Are you on G.Fast? When was the last time you noticed a drop?

[Spatzl]

Yes, am on G fast, and last drop was 08:15 this morning. 

[jamesn123]

@Spatzl 

The stats you posted only show the router being up for 5hrs and no drop since then. Are you rebooting the hub when it drops or is it rebooting itself?

[Spatzl]

It's rebooting itself

[jamesn123]

@Spatzl 

Sounds like a faulty router then. I have escalated your post to Sky, look out for a message on the forum. Hopefully they can replace your router. 

[Spatzl]

Thank you very much! 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Spatzl.