WiFi keeps dropping

[Smyths1]

We have had Sky for a couple of months and at least 3-4 times a week WiFi drops off everything then comes back. Even when devices are within 6 feet of the router. I did phone up when it was delivered as the router was clearly not brand new (signs of use such as fluff and dirt were visible upon opening it) How do I request a new router to see if this solves the problem. Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147