Discussion topic: WiFi keeps cutting out
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Message posted on 23 Jun 2025 05:52 PM
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WiFi keeps cutting out
My WiFi has been cutting out/ not working since yesterday morning. I've restarted it several times and left it off for a couple of hours. I check the connection on here and it says it's working but it's not. It either doesn't have a light or keeps flashing orange no matter what I do
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Message posted on 23 Jun 2025 07:15 PM - last edited: 23 Jun 2025 07:16 PM
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Re: WiFi keeps cutting out
@Megan71 Run the service checker link from below to see if sky ARE aware off any area problems, if they are for sure amber/no light is 100% correct. The diagnostic test would be next if the service is good, so it can check if you line is ok.
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
If there aren't any then try running the line test here
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
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