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Discussion topic: WiFi issue

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Avatar for freddie444
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This message was authored by: freddie444

Message posted on ‎05 Sep 2024 10:21 AM

WiFi issue

Hi I am meant to have the broadband ultrafast plus guaranteed download at 400mb/s but for months and months I've been getting 40mb/s it's pathetic. Can't work from home kids can't play games they want to play. I want it fixed today 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎05 Sep 2024 10:41 AM - last edited: ‎05 Sep 2024 10:49 AM

Re: WiFi issue

Posted by a Superuser, not a Sky employee. Find out more
@freddie444 wrote:

I want it fixed today 

That's rather unlikely to happen: a fault logged today (Thursday) will probably get Openreach attention next week.

 

As a start, are you measuring speed on a wireless device?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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