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Discussion topic: WiFi is 1-2mbps

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This message was authored by: Ayano

Message posted on ‎09 Feb 2025 11:02 PM

WiFi is 1-2mbps

Very slow.

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Avatar for elderwandninja
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This message was authored by: elderwandninja

Message posted on ‎09 Feb 2025 11:03 PM

Re: WiFi is 1-2mbps

Has this just happened or an ongoing issue? It sounds like a fault that needs reporting tbh

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This message was authored by: Ayano

Message posted on ‎10 Feb 2025 06:49 AM

Re: WiFi is 1-2mbps

Have reported and they said to "stabilize" the network it will take 10-14days. I'm paying for 34GBP for max of 60mbps. I might switch the network to Virgin.

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This message was authored by: Chrisee

Message posted on ‎10 Feb 2025 06:59 AM

Re: WiFi is 1-2mbps

Posted by a Superuser, not a Sky employee. Find out more

@Ayano you have 31 day cooling off period for a new connection. However be careful if measuring speeds over wifi as you often dont end up measuring the wifi speed in your home which isnt guaranteed - check the speed shown in the Connection Check in the My Sky app which is what drives the guarantee.

 

If you have a black Sky hub post its connection stats so forum members can give you an idea of the issue see Sky Hub statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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